In this article - just published open access in European Journal of Criminology - the authors, Chalen Westaby, Sam Ainslie and Jake Phillips, "focus on the consequences of emotional labour for senior probation officers in England and Wales" and look at how organisational priorities and goals might be "refocused to ameliorate the emotional toll felt by SPOs and benefit the organisation as a whole".

https://journals.sagepub.com/doi/10.1177/14773708241312816

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